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Solarbotics shipping :/

Mr Clean's picture

I really want to get going on my robot but the parts haven't gotten here yet!  The shipment was supposed to arrive yesterday, and I contacted Solarbotics to see what the deal was.  They haven't gotten back to me yet.  Also, what the heck is the deal with the shipment tracking??  "Left" and "Arrived" without a location doesn't help me!

Solarbotics.png 

 Has anyone else had any problems with Solarbotics shipping before?

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Solarbotics replied this morning and the order went through smoothly this time. A second order I placed arrived 4 days after. Will keep ordering from Solarbotics.

No I'm from Canada. I wouldn't mind longer shipping times. What gets me a bit upset is that the payment status in Paypal still is "pending" although I've sent the payment on Feb 24.

I already received my second order which I placed on Feb 27. That payment was accepted right away and arrived 5 days later.

Ro-Bot-X's picture

From my experience, if the payment is still "pending" there is a glitch in the system. You have to contact them showing a print screen image of the transaction from your Paypal account and urge them to process your order. Do not wait because they won't detect it and it's only your loss.

Btw, I'm glad you got my package in time. Thanks again for your order!

Yes that's what I did.

I've sent them an email with the screenshot on Friday evening. Hope they will reply and send it tomorrow. 

Maxhirez's picture
If you're in the Midwest US try Trossen Robotics out of Chicago. I usuall get stuff a day or two earlier than they predict since I'm just one state away.

I placed two orders. The one placed a couple days after the first, just arrived.

The first order I placed doesn't even show up under "My recent orders" although I got the email confirmatin a couple seconds after I placed it.

Status on Paypal for that payment is pending as I just found out.....not to amused about it.

Sent them an email today....hope will hear back soon, as I payed the stuff already!

ahollis70's picture

I have only dealt with solarbotics once and the package was a day late - not their fault. I would definitely use them again.

i just ordered from there and got it the next day.  i payed for the cheap one to.  but it is probably that i only live 7 hrs away from the head office of solarobotics
OddBot's picture

The trip wasn't long enough for them to get lost, visit a pub to get directions, stay for a drink or two, get in a fight, finally get back on the road but going in the wrong direction with a minor concussion, puke on the labels making them hard to read etc. etc.....

I'm sure they'll make a movie about it.

Krumlink's picture

Not as bad when you get faked out when it says its in Wyoming. I freak out (its been a week) and then re-examine and find Wyoming, Michigan.

 

:)