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DIYBin.com: The WORST customer service

I wanted to share with the fellow members my bad experience with the customer service of DIYbin.com.

A very good friend of mine was sent to Miramar, Florida for three weeks because of his job. I intended to have some components sent to his hotel room so that he can carry them all the way back to Argentina. He got there on Sept 18th. I placed 3 different orders. One with Adafruit, (New York, NY) one with Sparkfun (Boulder, CO) and the last one with DIYBin (Miami, FL), tempted by the 5%+5% that this site offers. All three placed on Sept 26th, and all used the same shipping method. The two packages that came from furthest got to the hotel as they were supposed to. The order from DIYBin (the closest supplier by far) has still TO THIS DAY not shipped. Below is a screenshot taken today that verifies what I´m saying.  

 

Keep in mind that, at the time that I´d placed my order, all items were in stock. As a matter of fact, I´d opted to leave one or two items out of my order because they had to be back-ordered.

In fact, I can understand delays in delivery. What I cannot understand is when suppliers ignore my emails. I have emailed DIYBin 3 times. The first when my order was "upgraded" to "Awaiting shipment". The second when my buddy left the US, giving them a new delivery address. And finally today: 17 days after placing my order. They did not reply to me ONCE.

As far as I´m concerned, DIYBin offers a lousy customer service. I´d like to warn everyone about this. Think twice before ordering from them. This is too bad, because they are one of only three dealers that this community has ties to. And they contribute to keep this site online.

I would apreciate any help that any member can give me to get this order (already paid for) on the road.

Thanks,

Andrés   

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I received an email that my order was shipped 11/1.  Still haven't received it.  There was no tracking information supplied, so who knows?

BTW, they finally responded to an email inquiry but said that I had to log into their site.  However, I checked out using Google Checkout, so I had not registered with their site.  I pointed this out and never received any further communication until the ship notice.

So bottom line from my point of view; if you don't mind waiting 2 weeks for products to ship (and that's a roll of the dice), if you don't mind infrequent or no response at all, if you don't mind ship notices without tracking information, then by all means roll the dice.

Sorry, but I really don't like to see poorly managed businessess survive, whereas I will praise to the heavens well run businesses.

 

rabinnh

 

There are more people having issues with them - and most of the customers probably didn't even find this thread or don't know how to speak up publicly. DIYbin is the worst online store I had to deal with in a decade. They are so awful that I actively went out of my way to find a place to warn others about them. I have not done that for any other store and I do most shopping online.

I am very glad that we are able to publicise these findings here - and you are way too soft on them. Their behavior is unacceptable and unethical business practice. Their responses (if they can be bothered) are worth nothing as they are consistently backed up by zero action. We are not dealing with a personal friend who has a hard time but a supposedly professional site, which is delaying our projects for months - if they deliver at all. I will never do business with them again. I hope people google the merchant before making purchases and come across this forum to think twice about it. Why (really!) take the risk? There are alternatives who deserve our business.

I never got a response from DIYbin.com. I had to file a dispute with Paypal (as well as a complaint with the Florida Attorney General -- thank you for that suggestion, jockm!) DIYbin.com never responded to the Paypal dispute, so I received a refund after the waiting period of ten days.

I'm completely perplexed by DIYbin.com's behavior, particularly because the owner's comments here are completely contradicted by the behavior I've experienced. I've certainly never dealt with an online company that has failed so utterly.

35 days have gone by since the date I placed my order.

On Oct 15th, DIYBin.com claims to have shipped my order. However, according to the tracking number they have provided, the USPS has not yet received the package. More than two weeks have elapsed since the alleged shipment date. Needless to say, I haven´t received anything at home.

Andrés 

I am running into the exact problem as everyone else - credit card charged, nothing shipped after over a week, and no response to emails.

At this rate, I wouldn't worry.  The word will get around and business will dry up.

And anyone else who has this experience, and does not ultimately recieve their order, to contact the Attorney General of Florida and file a complaint.  This is as, or more, important than spreading the word.  The more people that tell their stories, the more likely it is that they will intervene.  

Hi folks -

I just created the account to chime in (well, maybe also to chime in some robotics :-). Please avoid DIYBin like the plague. Honestly, I have not dealt with a worse online merchant in decades - and I do almost all my shopping online.

You do not get email responses and the only way to communicate with them is through PayPal disputes. I waited for several weeks for a shipment that was ordered well in advance of deadlines. Some obvious lie about the shipment being returned was finally given as explanation. The shipment arrived incomplete. Again I do not get any response (and... despite utter frustration, I kept the tone very polite) - so open is the PayPal dispute once again. I am just glad I back up each purchase with plastic so I don't have to rely on PayPals methods to deal with this merchant.

Please do NOT do business with this merchant. It's setting a bad example and encourages unethical business practices.

(I want to add that this is a standard US order from someone who receives shipments almost daily from other stores, as well as many overseas eBay purchases. You are better off purchasing overseas from a Chinese seller than from these guys in Florida.)

Thanks for the input, Jock.

After reading the post on your blog I took a look at my account and saw that my order was shipped on 10/15. I found it curious that they didn´t email me to inform me of that. They provided a tracking number. The USPS website confirms DIYBin´s version. However they claim that "The U.S. Postal Service was electronically notified by the shipper on October 15, 2011 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

I guess I will have to wait and see. Thanks.

Andrés

Anrés--

It has been nearly 10 days since the tracking number was issued, have you gone back to check to see if there has been any further updates to the USPS website?  

Jock

It doesn´t seem so, at least not in this case.

Hey Jock,

To be honest, I hadn´t gone back, but because I had signed up for USPS email updates on that order. I have received no emails, but the address confirmation one. I have just checked, and the message remains the same: "The U.S. Postal Service was electronically notified by the shipper on October 15, 2011 to expect your package for mailing."

Rest assured that I will keep updating this post until I receive the package at home.

Thanks again for your interest.

Andrés