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DIYBin.com: The WORST customer service

I wanted to share with the fellow members my bad experience with the customer service of DIYbin.com.

A very good friend of mine was sent to Miramar, Florida for three weeks because of his job. I intended to have some components sent to his hotel room so that he can carry them all the way back to Argentina. He got there on Sept 18th. I placed 3 different orders. One with Adafruit, (New York, NY) one with Sparkfun (Boulder, CO) and the last one with DIYBin (Miami, FL), tempted by the 5%+5% that this site offers. All three placed on Sept 26th, and all used the same shipping method. The two packages that came from furthest got to the hotel as they were supposed to. The order from DIYBin (the closest supplier by far) has still TO THIS DAY not shipped. Below is a screenshot taken today that verifies what I´m saying.  

 

Keep in mind that, at the time that I´d placed my order, all items were in stock. As a matter of fact, I´d opted to leave one or two items out of my order because they had to be back-ordered.

In fact, I can understand delays in delivery. What I cannot understand is when suppliers ignore my emails. I have emailed DIYBin 3 times. The first when my order was "upgraded" to "Awaiting shipment". The second when my buddy left the US, giving them a new delivery address. And finally today: 17 days after placing my order. They did not reply to me ONCE.

As far as I´m concerned, DIYBin offers a lousy customer service. I´d like to warn everyone about this. Think twice before ordering from them. This is too bad, because they are one of only three dealers that this community has ties to. And they contribute to keep this site online.

I would apreciate any help that any member can give me to get this order (already paid for) on the road.

Thanks,

Andrés   

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I've also had the exact same problem with DIYBIN.  Placed an order and have not received it or any response despite repeated attempts.  I will have to contest the bill with AMEX.  Lesson learned - always check reviews of a site before ordering, even if the site appears reputable.

I just noticed something else - it used to be that, when I did a Google search for any Dagu or DFRobot type product, DIYbin.com would show up several times in the top of the results.  Now, they're not there.  Their website is still around so I doubt they closed.  I don't know the reason but it might slow the number of people making the mistake that I did.

I checked out with Google Checkout and they did nothing about the situation except forward the message to DIYbin.  Now I've opened a dispute with AMEX and explained the situation and they have suspended the charge.

I also will not be using Google Checkout anymore.  If you open a dispute with PayPal they are all over it.

 

rabinnh

 

Add me to the list of disgruntled DIYbin customers.

I placed my order recently compared to others here, on 1/23/2012. My status has been "awaiting shippment" for a few days already and has not been updated. I have sent two emails through their website, still no reply. I am aware their contact page says replies may take up to 7 days, which other may be ok with but I find unacceptable.

I requested my order to be cancelled, since it has not shipped yet I do not see why this could not be possible.

I've already ordered the items from another vendor, which has already provided a tracking number and will be arriving from Colorado on Tuesday.

BTW, I am in Miami and DIYbin is located in florida, somewhere, they don't provide other address than a PO Box.

I am to blame, had I seen this beforehand I would have never placed an order with them.

I would like to add that DIYBin's replies on this thread do not convince me and sound like total justification and escuses. I've been on every end of the distribution chain and have used such excuses myself, come on. If it says in-stock on the web page and then it isn't, the first thing you do is contact the customer, not make them wait until you resupply from your vendors and keep customers ignorant of the situation.

The conclusion would be that these are not isolated cases, that this is a pattern of DIYBin business practices of extremely poor communication and customer service. Everything they sell can be found somewhere else and with a much better experience, my suggestion would be to avoid DIYbin completely and look somewhere else.

I will update later on the progress of my case.

@GMB35 sorry to hear about your experiences.  Sadly they seem all too common.

It is always possible you may get your order shipped.  I have encountered a few cases online who have successfully got their orders.  Unfortunately I have encountered far more where they haven't.  But it is in the nature of the internet that you hear the complaints far more than the praise.

All I can say is that I will never deal with DIYBin again, and don't reccamend others do either.

The best advice I can give you is to contact your credit card company if you paid by card, or open a dispute with PayPal.  It will take a little while, but it will get dealt with.

Also please contact the Attorney General of Florida, especially since you a resident of the state, if we want to get something done about how DIYBin operates, that is the best way to do it.  The more complaints the FL AG gets, the more likely they will investigate.

After getting nothing out of a complaint filed with the BBB (useless, other than to leave a record of bad business for others to see) I filed a claim with my bank and I've got the money back right away. They opened their own investigation and didn't even argue one bit about the claim.

Las time I checked, my order was still "awaiting shippment", or somethink like that.

Can't say it enough times: AVOID DIYBIN !!! AVOID DIYBIN !!!AVOID DIYBIN !!

 

Since you are in Florida you could actually take DIYBin to small claims court.  I would be willing to provided a notarized statement which you could use to show that your experience isn't uncommon.  Doing this would have a couple of effects:

  1. You will almost certainly get your money back,
  2. You might get some small amount in damages
  3. It will help increase awareness of the problem to the legal system in florida.

Regardless what you do I want to encourage you, and everyone else who has had a bad experience with DIYBIN to file a complaint with the Attorney General of Florida if enough people do, they will investigate.

The order was never shipped, I want to cancel that order I submitted like 10 messages but no one answers.

Order #156240  7.38

Order Date: 10th May 2012
This order is marked as Awaiting Fulfillment

Do you guys know if they continue doing business?

I can´t tell you for a fact that they were EVER in business... (I don´t consider ripping people off business). I don´t think I have heard from anyone who got anything from them. Like previously stated, avoid DIYBin LIKE THE PLAGUE. If you haven´t done so already, I would suggest that you ask for a refund either from Paypal or your credit card issuer. Sorry to be the bearer of such bad news.

Good luck,

Andrés

Hi Andres,

Thanks for respond, still waiting, anyways I will buy the parts from a serious vendor, I'll take this as a bad experience.

They didn't take the money yet, so I can't submit a dispute, the sad is I don't have my parts and they don't respond my cancelation request. ( My big mistake is that I used a debit card). Now I know for this kind of cases credit card is better.