Uhhh World Education Services, or Advanced Micro...

By Boris
2008-05-19 05:07

Hello all,

My name's Boris Jovic, I live in the Vancvouer, canada area.

I recently bought a bunch of things off a site , World education services. Not a big order really, a 28X chip, a new bread board and a servo. After an email from paypal, a recipt of payment to the seller, I waited for an email or some sort of notification from WES but nothing. So three days later I send them an email, asking about my order. No response, I try their business line, but I'm always sent to an answering machine, no matter what time i call. I've called in the early morning, in the afternoon, at 4 am..always the machine. So 2 weeks later, fed up with them I open a claim with paypal and hope this will get their attention but nothing. So again 4 days later I send them an email, and open a dispute, as of now I have yet to receive any communication from them.

I've left my number and email with them..

Hopefully I'll get a refund and use that money towards a Canadian company.

Don't buy from these people :P

Due to legal concern, they have contacted me and have asked me to remove the picture I had up here.

Boris's blog
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By TheCowGod @ Mon, 2008-05-19 05:42

That sucks. Sorry you got

That sucks. Sorry you got burned. From what I've heard, PayPal tends to favor the buyer in these kinds of disputes, so hopefully you'll get your money back.

Dan

By Boris @ Mon, 2008-05-19 05:50

You know, at first I was

You know, at first I was going to buy from the canadian company, but they were like 10$ more in total :P

Guess I learned my lesson

By zack (not verified) @ Mon, 2008-05-19 10:56

I've had mixed expereience

I've had mixed expereience with these guys. The first time I ordered, the shipping was prompt, but they forgot the download cable. But they did ship it later. Also, some items weren't shipped. The order slip said backordered. I'm still waiting for these. I ordered them beginning of this month!

I should've learnt my lesson by now. But no, I ordered more stuff last week. No tracking number has been sent. I sent them 3 emails. No response. Except for Paypal receipt, I have no idea what the status of my order is and there is no way to reach them.

I don't mind the delay, we are all human and make mistakes. But c'mon, can't they atleast respond to emails?

By Chris the Carpenter @ Mon, 2008-05-19 20:51

I got screwed too!

Yup, it's simple...

These guys suck!!! I have ordered 3 times with them and 2 of the 3 orders were lost... Both times I got a call from the company asking me if I had got my stuff but even with that, one of the two orders was lost again!! --It is CA after all, they are probably just stoned.

DO NOT ORDER FROM THESE SCHMUCKS!

www.rocketbrandcustom.com baby!!

By BaseOverApex @ Sat, 2008-05-24 21:41

Hah! Question: WHY would

Hah! Question: WHY would they phone to ask if you got your stuff? Answer: they KOW you didn't get your stuff, but they're phoning to try to give themselves credability? Sounds like a buch of crooks.

God created the integers; all else is the work of man - Leopold Kronecker

By zack (not verified) @ Sun, 2008-05-25 10:47

I'm still waiting for the

I'm still waiting for the stuff I ordered from them... I hate to goto paypal to complain, but they don't leave me with much choice

By TigPT @ Sun, 2008-05-25 11:12

have they contact you about

have they contact you about anyinfo of the delay? have you asked them the max time untill the shippment arrive?

By zack (not verified) @ Sun, 2008-05-25 11:22

After repeated emails, I got

After repeated emails, I got one reply back saying they were out of stock. All further enquiries have gone to the black hole. No response.

To sum up, I'm waiting on some items from my first order, waiting on all the items from my second order. No idea when any or all of these will be shipped.

By zack (not verified) @ Sun, 2008-05-25 11:26

I don't believe they are

I don't believe they are cheats, just plain lazy or disorganized. If they had updated their website to indicate an item was out of stock, I wouldn't have ordered it in the first place.

And obviously they don't want to ship the items missed from my first order since they don't want to pay for the shipping so I guess WES is waiting to get all the parts before shipping it out.

But I don't think there is any excuse to not respond to emails. It shows scant respect for customers.

By TigPT @ Sun, 2008-05-25 12:07

do that paypal

do that paypal reclame..

for example, sparkfun.com acept orders from out of stock items, but only get the money after have stock and imidiatly before processing the package.

By f104pilot @ Wed, 2008-06-18 16:38

There are two sides to a coin

The Canadian gentleman (Jovic) who bitched, moaned, and groaned forgot to mention that he was fully refunded. If you go to paypal, you will determine that, our of 3,000 customers, we have only had two claims, and both of them were fully refunded. Merchandise gets lost, merchandise goes out of stock. We try to accomodate customers. Will the gentlemen who complain about not getting their orders inform us whether they finally did or not?

By jklug80 @ Wed, 2008-06-18 17:23

"We put the CUS in customer

"We put the CUS in customer service"

Seriously I get your point, but I can't believe you tracked down a website where he complained and fired back. Everytime I see someone complain I usually give the store the benefit of the doubt that it got lost in the mail, was out of stock, etc and that the customer isn't giving the whole story. Complaining like this leans me toward the customer again. Why woul dI shop somewhere if the store is going to flame me for flaming them.

By Boris @ Wed, 2008-06-18 20:51

Logo

It's funny because that's not all.

I'm assuming this email isn't confidential, this is straight from my email.

--------

Mr Jovic

Without our permission, you have altered our logo by placing the word
RUBBISH on top of it, and then displayed it publicly. Our logo is a
copyrighted trademark, protected by U.S. and International Copyright
infringement laws. We will extend you the courtesy of one week to remove
the illegal logo you have created. If you fail to do so, you will be
contacted by our Canadian attorney.

In bringing out your childish complaint, you apparently failed to inform
the readers that you were fully reimbursed by our company.

Dr.Andrew ********

President

 ------------------

I'll tell you all how it went. I finally made contact with a woman, I guess she's their secretary.

She told me the fellow who handles paypal wasn't in today, but would take care of my claim the next day.

Wasn't refunded until the end of the week.

We're the not the only ones to have problems with them...

http://www.picaxeforum.co.uk/showthread.php?t=9572&page=2

By f104pilot @ Thu, 2008-06-19 01:14

Give your full name

Please, give your full name or order number, and we will check the problem. We will also check as to how many emails we have received from you.

By JerryBerry @ Thu, 2008-06-19 02:40

You're supposed to be a

You're supposed to be a business owner, and yet you take customer service claims on a blogs comment board, do you even have a business license?

Bravo, real professional.

By The Machinist -... @ Thu, 2008-06-19 03:18

Popcorn and Drink

I love this stuff "David vs. Goliath". I got the popcorn and my drink. 'Intently watching for the next scene'.

By zack (not verified) @ Fri, 2008-06-20 02:51

I thought I wouldn't get

I thought I wouldn't get involved in this thread, but being one of the affected ones, I think I must speak up. I'll try to be objective and fair. I ordered from WES 3 different times worth more than $100. Here's my experience:

SHIPMENT:

The first and the last order was shipped quite promptly and I received the items within a week.

The second order was delayed for quite a while since they did not have the part I ordered in stock. But once they got the item, WES shipped it promptly.

COMMUNICATION:

This was the most frustrating part with WES. Some emails were promptly responded to, especially enquiries on availability of certain items. But when I didn't receive my second shipment for more than two weeks, all emails to them went unanswered, phone calls not returned. Finally got an email saying they were out of stock. I would say, if they were more communicative, that would've minimized my frustration. This is their weakest link.

DELIVERY:

This was more hit and miss. The first order, they forgot the cable, but shipped it promptly once I indicated their mistake. Some items in this ordered were not delivered. The packing slip said backordered, but did not state when they would be shipped. A little more communication would've been greatly appreciated.

On my second order, I ordered this item from their site: http://world-educational-services.net/cart/index.php?main_page=product_i...

"This is the universal plate to hold the robots body, brain, wheels, etc… It measures 60mm by 160mm and has 341 holes on each plate. Comes with the Long and Short angle shafts. They are installed onto both sides of the plates using screws as the support."

Now the description on their site clearly states 'comes with long and short angle shafts'. I never received them. Only the base plate that too only one even though the description states 'set'. I was expecting two.

The same goes for this item: http://world-educational-services.net/cart/index.php?main_page=product_i...

The description says 'set'. I received just one wheel! What would I do with one wheel?!

WOULD I BUY FROM WES AGAIN?

Even though there were some screw ups, I probably would. The missed parts aren't worth much. The more expensive parts were delivered as described. Personally, I think WES needs to communicate better with their customers. Make sure what's on the website is what's delivered.

To sum up, I think folks are unfairly giving WES a hard time. WES is probably a one man shop. Nothing wrong with that, and Andrew is probably overwhelmed. Boris, I realize were ticked off, but you got the money back, the offending logo has been removed. I think we should kill this thread. And I have to say WES has great prices, and their shipping is extremely reasonable. For picaxe parts in the US, I don't think sparkfun could beat their prices.

ADVICE TO FELLOW LMRs.

If you are going to order, write to WES to make sure they have the parts in stock. That way you could avoid delays.

If I offended anyone with this post, my sincere apologies. Now lets get back to building robots! :-)

By zack (not verified) @ Fri, 2008-06-20 02:59

Advice to all online vendors

Advice to all online vendors dealing with robotics: Ours is a very small community. If a customer is treated right, word gets around. No good deed goes unpunished! :) Communication is the key. We are all human. Stores run out of stock all the time. A quick one line email will go a long way in assuaging a customer-in-waiting.

By Duane S @ Sat, 2008-08-23 04:06

I've placed 2 orders with

I've placed 2 orders with WES. The first one went just as it should. On the second order, I was short shipped by one item. When I politely informed Andrew of it, he politely replied, and took care of it in a couple of days. I have no complaint about that. An honest mistake was made, and corrected. End result: I'm a Happy customer.

But a friend had exactly the opposite experience, and I did not understand why. It may have been because of the tone of my friend's correspondence. I'm not privy to the emails between them.

Will I do business with WES ( Andrew ) again ?

Yes, I will.

You are listening aren't you Andrew?

I've been there. It's VERY difficult to be a small businessman. I know that from personal experience. But you may need to be a little more responsive to your customers.

Fot the rest of you guys, cut him just a little slack. Don't send him pissy emails, and don't expect him to ship high demand items the next day.

Duane S

Wilson, NC USA